Shipping policy
At Parts Pioneer, we are committed to providing our customers with a seamless and hassle-free shopping experience. As part of our commitment to excellent customer service, we have created a comprehensive shipping policy to ensure you are fully informed about our processes and rates. Whether you are ordering replacement parts for your vehicle or stocking up on consumables, you can rest assured that your order will be processed and shipped in the shortest time and most efficient manner. Read on to learn more about our geographic coverage, processing times, shipping rates, and other essential information.
Geographic Coverage
We are offer shipping to our customers throughout the United States. To ensure that we can reach as many customers as possible, we use a variety of carriers with a broad range of geographic coverage. Whether you are located in a bustling city or a remote rural area, we are committed to getting your order to you in a timely and efficient manner, thanks to our reliable shipping service.
Order Processing and Shipping Time
We understand that waiting for your order to arrive can be frustrating, which is why we make every effort to process and ship orders as quickly as possible. Once you place an order with Parts Pioneer, we will process it on the same day if it is placed before 05:00 AM Eastern Time on a business day. Orders placed after 05:00 AM or on a non-business day (such as weekends and public holidays) will be processed on the next business day. Shipping and delivery typically take 1-3 business days, depending on your location. Please note that all delivery estimates mentioned throughout the website are in business days, and public holidays are excluded from these estimates. While we strive to meet these timelines, they are not guaranteed.
Shipping Rates
At Parts Pioneer, we believe in offering our customers transparent and fair pricing on all our products, including shipping. That is why we offer fast, free shipping on all orders above $90 within the United States. For all orders less than $90, there is a flat rate shipping fee of $15.
Orders $90 and over => Free Shipping
Orders below $90 => $15
Note: Some rural, RR, and remote areas may be excluded from this policy. In such cases, we will contact you to make further arrangements.
Priority Delivery
For customers opting for Priority delivery, please be aware that while we aim for a swift delivery within 2 business days, this estimate is not guaranteed. If your Priority delivery order arrives after 2 business days, you are eligible for a refund on the priority fee only. No further reimbursement will be provided.
Order Tracking
We understand that knowing where your order is and when it will arrive is important to our customers. That's why we provide tracking information for all orders, which we will email you once your package is on its way. This allows you to stay up-to-date on the status of your order and plan accordingly.
Contact Us
At Parts Pioneer, we believe in putting our customers first. We are committed to providing our customers with fast, affordable, and reliable shipping on all of our high-quality auto parts. If you have any questions or concerns about our shipping policy or any other aspect of our service, our friendly and knowledgeable staff is here to help. You can contact us via email, our online contact form, or live chat, and we will be happy to assist you in any way we can. We are here to help you get the parts you need when you need them.
Please note that this policy may be updated at any time without prior notice.